All transactions on www.diserfurn.com are conducted through our secure, encrypted payment gateway, requiring immediate settlement to confirm your order. We accept major credit cards including Visa, Mastercard, and American Express, as well as PayPal for your convenience. Your payment authorization must be successfully obtained before we can initiate the order fulfillment process. In the uncommon event of a payment failure or authorization decline, we retain the right to cancel the corresponding order without providing advance notification. For our international clientele, please be aware that your financial institution may impose currency conversion fees, which are beyond our control and not reflected in your order total. We are dedicated to providing a seamless checkout experience for your journey to discover fashion-comfortable fabric sofas, elegant dining tables, space-saving shelving units, and stylish accent chairs.
Following a successful purchase, an automated order confirmation will be dispatched to the email address you provided. This document is your official receipt and a vital record of your transaction, detailing the items selected, individual and total costs, and the shipping destination. We urge you to examine this confirmation meticulously upon receipt, as it constitutes the formal agreement for your acquisition of our high-quality, designed furniture pieces. Should any detail—such as product, quantity, or price—appear incorrect, it is imperative that you reach out to our customer service team at [email protected] within 24 hours of placing the order to ensure a swift resolution.
At Diserfurn, we showcase a curated collection of furniture designed for comfort and style. While we employ sophisticated systems to monitor our stock levels in real-time, the high demand for our signature pieces—like our plush fabric sofas or elegant dining sets—can occasionally lead to an item selling out between your browse and checkout. If such a rare inventory discrepancy affects your order, we commit to notifying you via email within 48 hours of your purchase. You will then have the option to await a restock, which typically occurs within 2-4 weeks, or to receive a prompt and full refund. Please understand that all items are subject to availability, and we cannot guarantee that a specific configuration will be in stock until your order has been fully processed and prepared for shipment.
To ensure your furniture is meticulously prepared for its journey, every order undergoes a careful processing period. Standard order processing takes 3-5 business days. During peak seasons, holidays, or major promotional events, this processing time may extend to 5-7 business days. Once your order leaves our fulfillment center, domestic deliveries generally arrive within 10-18 business days. International shipments require 18-30 business days for delivery, with timelines heavily influenced by destination country customs procedures. You will receive a shipping confirmation email with tracking details once your parcel is en route. Please note that Diserfurn is not liable for delays incurred by shipping carriers or customs authorities, though we will assist you in tracking your package.
We stand behind the quality and design of our furniture. If you are not fully satisfied, you may initiate a return within 21 days of the delivery date for an exchange or store credit. To qualify, the item must be in its original, saleable condition: unused, unassembled (if applicable), and in the original packaging with all protective materials and tags intact. Custom-made, clearance, or final sale items are not eligible for return. To begin the process, please contact us at [email protected] with your order number. For approved returns, we will provide instructions and a return authorization. Refunds for store credit will be issued within 10 business days of our warehouse receiving the returned item. Please note that return shipping costs are the customer's responsibility, except in cases of our error or a defective product.
All product prices on www.diserfurn.com are listed in US Dollars (USD) and include any applicable value-added tax (VAT) where we are legally required to collect it. We reserve the right to adjust prices at any time due to factors such as material cost fluctuations, currency exchange rate variations, or changes in supplier pricing. The price charged for your order will be the price displayed and confirmed at the time of checkout. Promotional offers and discount codes cannot be combined unless specifically stated in the offer terms. For orders shipped outside our primary tax jurisdictions, any import duties, taxes, brokerage fees, or customs charges are the sole responsibility of the recipient. These fees are not included in your item total or shipping cost and are payable directly to the delivering authority upon arrival in your country.
For questions related to your order, our products, or these Terms of Purchase, our dedicated customer service team is here to help. Please direct all inquiries to [email protected]. To facilitate a quick and accurate response, kindly include your order number in all correspondence. We strive to respond to all emails within 48 hours on standard business days. Business Address:112 CASTLE DR, KETTERING, MONTGOMERY, OH 45429
Phone:(937) 434-6755
