Our collections are thoughtfully curated to bring you furniture that blends style with everyday comfort. We prioritize quality materials and considered design over mass production, which sometimes means selected items are produced in limited runs. In the uncommon event an item becomes unavailable after you place your order, our team will notify you via email within 3 business days. We will present you with considerate alternatives that align with your initial selection: a full and immediate refund, the option to apply your payment as store credit with an additional 10% value as a gesture of goodwill for your next purchase, or personalized assistance in selecting a similar item from our current range that meets your needs for fashion and function.
All prices on www.diserfurn.com are listed in USD and are final at checkout. Our pricing reflects the investment in high-quality fabrics, durable construction, and thoughtful design that defines our pieces. We strive for complete accuracy; however, in the rare instance of a significant pricing error (for example, a sofa listed at a fraction of its intended price), we reserve the right to cancel the affected order. Should this occur, you will be notified within 3 business days, and as an apology for the inconvenience, we will offer a 15% discount code valid on a future purchase, upholding our commitment to fair and transparent transactions.
Every order is handled with care to ensure your furniture arrives as expected. Each item undergoes a final quality check and is meticulously packaged for protection. Our standard order processing time is 3 to 5 business days before your item is ready to ship. During peak seasons or promotional events, please allow 5 to 7 business days for processing. You will receive a shipping confirmation email with detailed tracking information once your package leaves our warehouse. For any specially ordered or assembled items requiring additional time, clear estimated timelines will be provided during checkout to manage your expectations respectfully.
We partner with reliable carriers to ensure your furniture is transported safely. Due to the size and nature of our products, shipping times are longer than typical parcel delivery. For domestic orders, please allow 10 to 18 business days for delivery after your order has shipped. International deliveries may take 18 to 28 business days after shipping. All necessary customs documentation and accurate valuations are prepared in advance to facilitate a smoother clearance process for our international customers seeking to enhance their homes with our designs.
We want you to be completely satisfied with your furniture. You may initiate a return or exchange within 30 days of your delivery date. All items must be returned in their original, unused, and unassembled condition, with all packaging materials, parts, and manuals included. Please note that due to the size of our products, return shipping is the customer's responsibility unless the item arrived damaged or defective. Once we receive your return, please allow 10 to 14 business days for our warehouse to process and inspect the item. Upon approval, refunds will be issued to the original payment method, or exchange items will be processed. This extended timeframe ensures each piece is thoroughly checked, maintaining our standards for the next customer. Clearance or final sale items are not eligible for return or exchange.
The distinctive designs, product photography, website content, and brand aesthetics of Diserfurn are protected intellectual property. Unauthorized use, reproduction, or commercial exploitation of our designs, images, or descriptive content is strictly prohibited. We actively protect our creative work to preserve the unique identity of our collections, which are intended to bring fashionable comfort and elegant solutions into your living space.
Our dedicated customer service team is here to assist you with any questions regarding our products, your order, or our policies. For the swiftest assistance, please contact us via email at [email protected]. We aim to respond to all inquiries within 2 business days, though response times may extend to 4 business days during periods of high volume. For inquiries related to an existing order, please include your order number in the subject line. We believe in clear, helpful, and considerate communication, mirroring the thoughtful design of our furniture.
Business Address:112 CASTLE DR, KETTERING, MONTGOMERY, OH 45429
Phone:(937) 434-6755
Email: [email protected]
Website: www.diserfurn.com
